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2016 Annual Report

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Our business model
Delivering value in the
world of work
We combine differentiated solutions, a clear vision and strategy, and focused execution, to deliver long-term
sustainable value for all our stakeholders
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Market context Trends impacting our business
Technology technology
Demographics Demographics
Sociology Sociology
Political economy Political Economy
Regulation Regulation
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InputsOur critical capitals
Activities
Services and solutions
Services and Solutions TEMPORARY STAFFING PERMANENT PLACEMENT CAREER TRANSITION MSP & RPO TALENT DEVELOPMENT OUTSOURCING
Business lines
GENERAL STAFFING PROFESSIONAL STAFFING & SOLUTIONS
Strong brands…
Geographies
60 Countries
Global footprint…
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Strategy
Strategic agenda
TRANSFORM INNOVATE PERFORM
Strategic priorities
Strategic Priorities 1 2 3 PROFESSIONAL STAFFING & SOLUTIONS PERMANENT PLACEMENT SEGMENTATION 4 5 6 ENGAGEMENT THOUGHT LEADERSHIP DIGITAL
Performance management
Our KPIs
GREAT PLACE TO WORK® DSO GROSS MARGIN NET PROMOTER SCORE CONVERSION RATIO
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Value created...
€372m dividends paid
>700,000 associates working each day
€259m income taxes paid
€300m share buyback announced
~110,000 permanent placements
71/100 2016 EcoVadis Gold rating
7th rank in World's Best Multinational
Workplaces Great Place to Work®
87% client global satisfaction score
...and shared
Underpinned by our people,
values and culture
Underpinned by our people, values and culture Customer Focus Passion Entrepreneurship Responsibility Team Spirit
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Full 2016 Annual Report